Are you seeing fix the message “This account has been suspended” error on your website? Want the quickest solution to get your website back up and running?
This error is more concerning because you are locked out of the admin panel. The only option you have is to contact your web hosting provider for more information.
In this guide, we’ll explain what might have gone wrong with your website and offer solutions to fix the message quickly.
Fix the message Why was my account suspended?
Web hosts usually suspend your hosting account for these reasons:
- Malware Infection – Your web host runs security scans on their platform regularly. If they find malware on your site, cameroon phone number library they will flag it and suspend your account to prevent the infection from affecting other sites. This can include spam links, misleading content, phishing pages, and more.
- Excessive server resource usage – If your site has limited resources, such as on a shared hosting plan, exceeding these limits can affect other sites on the same server. There are certain plugins and themes that can cause high server and CPU usage.
- Policy Violations – This may include copyright violations, spam generation, unsolicited emails, improper use of administrator privileges, and storing illegal material on the server.
- Failure to renew or pay for services – Payment issues include payment failures or missing the renewal deadline to pay for your domain, hosting plan, and other services.
So without wasting any time, let’s fix the message your suspended WordPress site as soon as possible.
Fix the message “This account has been suspended” error
Your web host may send you an email explaining why they suspended your account, along with instructions on what you need to do to remove the suspension.
If they haven’t sent you an email, the best thing to do is contact your host’s customer support.
So, for example, if you haven’t paid your fees, all you need to do is make the payment and they will remove the suspension. Your website will be back online in no time.
You will need to find the infection and clean it before submitting your site for analysis.
One thing to keep in mind is that hackers can also overload your server even if they haven’t hacked your website yet. In a brute force attack , hacker bots try thousands of username and password combinations to guess your credentials.
Step 1: Fix the messageVerifying your website
To get started, you’ll need to sign up for a plan with Sucuri. Then, log in to your Sucuri control panel, where you can add your website.
Here, you will need to connect your website by entering your FTP credentials. If you don’t know your FTP credentials, best practices for growth-oriented design – driving business growth contact your web host to get them.
After that, it will display a detailed report in the “My Sites” tab .
When you click the “Details” button next to the warning message, the Monitoring page will open, where you can see the details of the hack or infection.
Step 2: Request a malware cleanup
On the Monitoring page , Sucuri will provide details about the type of malware that has infected your website. On the next page, you will need to create a malware removal request.
When you click the New Malware Removal Request button , you will see a form where you can enter your website details.
Simply fill out the form and submit it, and Sucuri’s security experts will clean your website for you. If you don’t know these details, you can request them from your web host.
Cleaning time depends on your subscription plan.
Business plan customers get priority and Sucuri will get your site back to normal within 6 hours. For other plans, it may take longer, as it depends on the complexity of your site’s infection and the volume of requests in the queue.
Step 3: Enabling the firewall
A firewall will examine your website traffic to identify and block malicious bots before they reach your site. Sucuri has one of the best firewalls for any website.
To enable the Sucuri firewall, navigate to the Firewall tab in the Sucuri dashboard.
Select your site and it will show you the configuration instructions. Sucuri gives you two options to configure the firewall:
1. Automatic Integration: You can use cPanel or Plesk to enter your hosting credentials. With this method, american samoa business directory you will give Sucuri access to automatically configure the firewall on your website.
2. Manual Integration: Sucuri displays on-screen instructions that will allow you to configure the firewall yourself.
Next, you can configure your DNS to point web traffic to the Sucuri firewall. To do this, you’ll need to access the DNS records in your hosting account. Here, you can change your website’s ‘A’ record and enter the IP addresses provided by Sucuri.
If all of this is too complex to follow, you can ask your web host for help and they will walk you through the process. You can also open a support ticket with Sucuri and their support team will help you change the DNS records.
